Shipping policy

Last updated: July 19, 2026

Thank you for shopping with POL™. We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below for information regarding order processing, delivery times, shipping destinations, and other important details.

Shipping Destinations

We currently ship to the following countries:

  • United States
  • Canada
  • United Kingdom
  • Australia

Estimated Delivery Time

Our estimated delivery time is typically 5–8 business days.

Please note that delivery times are estimates and may vary depending on your location, local carrier operations, customs processing, public holidays, weather conditions, or other circumstances outside of our control.

While we work closely with our shipping partners to ensure timely delivery, POL™ cannot guarantee an exact delivery date.

Order Processing

Orders are typically processed before being handed over to our shipping partners.

Once your order has been processed and shipped, you will receive shipping confirmation and tracking information when available.

Please ensure that your shipping address and contact information are complete and accurate when placing your order.

Shipping Costs

We currently offer FREE shipping on eligible POL™ orders to our supported shipping destinations.

Any applicable shipping costs, if required for a specific order or promotion, will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once tracking information becomes available, it will be provided to you so you can follow the progress of your shipment.

Please allow some time for tracking information to become active after your order has been shipped, as carrier systems may take time to update.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at polsalesupport@gmail.com.

We will make reasonable efforts to update your shipping information before your order is processed or shipped. However, once an order has entered the fulfillment or shipping process, we may not be able to modify or redirect the shipment.

POL™ is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Shipments

Although most orders are expected to arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our control.

These may include:

  • Customs processing
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Severe weather conditions
  • Incorrect or incomplete address information
  • Other logistical circumstances

If your order is experiencing an unusual delay, please contact our customer support team, and we will assist you in checking the status of your shipment.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first check:

  • Around your delivery location
  • With household members or neighbors
  • With your local carrier or delivery provider

If you are still unable to locate your package, please contact us at polsalesupport@gmail.com, and our customer support team will review the situation and assist you with the next steps.

International Shipping

International shipments may be subject to customs procedures or local import requirements depending on the destination country.

Any delays caused by customs authorities or local delivery procedures may be outside of our direct control.

Customers are responsible for complying with any applicable local import regulations.

Multiple Items and Bonus Gifts

Orders containing multiple products or promotional bonus gifts may occasionally be shipped separately depending on product availability and fulfillment arrangements.

If items from the same order are shipped separately, they may arrive at different times.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at polsalesupport@gmail.com.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact our customer support team:

Email: polsalesupport@gmail.com

Website: pol-store.com

Our team will be happy to assist you with your order.